Frequently asked questions
What happens if a piece comes back torn or stained?
What happens if an item goes missing in transit?
How do you know if a piece has been replaced by a dupe or if they are authentic?
How do I cancel my order?
Where can I find size and fit information?
Do I need to sign in to see my order details?
What payment methods do we accept?
Is it safe to use my credit card?
What is the refund policy?
How can I track my order?
Why has my payment been refused?
How long until my order ships?
Where do you ship?
What if there is an error on my shipping address?
What if my package is lost?
I lost my return label or garment bag. What do I do?
What if there is an error on my shipping address?